The following terms & conditions apply to any travel arrangements and service booked with Saksham Holidays. And govern the contractual relationship between the customers and Saksham Holidays. While accessing, using, browsing or make booking through www.sakshamholidays.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, www.sakshamholidays.com and its associates reserve all the rights for taking any legal action(s) against them.
To make a booking you may call our team directly 91 9891161011 or contact us via email at info@sakshamholidays.com our consultants will help you to select the travel arrangements that you require and will offer you a price for these arrangements. Your booking with Saksham Holidays is confirmed when we have received your deposit for the arrangements that you have confirmed by email or by phone. If you are making a booking for more than one person, the person confirming the booking must have the consent of other accompanying guests to make the booking on their behalf and this person will be responsible for all payments for all guests travelling on the booking. For the purposes of our booking conditions "you" means the individual making the booking and all members of the party travelling with them.
We make every reasonable effort to ensure that any written or oral instructions provided to us are accurately reflected in the documentation we provide to our clients and on which a booking is based. Please check the information we send you to ensure that it is accurate and reflects the instructions you have given us. We cannot be responsible for any errors that may result from an inaccuracy in our documentation that is not notified to us by email within 10 days of it being sent to you and on which you may book your arrangements or amend them.
The rates for your Saksham Holidays programme will be based upon our published tariff. The rates for supporting arrangements prior to or post the Saksham Holidays programme that you book will be based upon the rates available to us at the time of booking. Rates that are quoted to you for non Saksham Holidays services which we purchase through agents and trusted partners will be valid for 7 days from the date they are issued and should be confirmed within this period.
Once you have made a booking with Saksham Holidays and paid your deposit there will be no change to your price except where the Government of India impose any new taxes on travel and travel suppliers and such a change is greater than 2% of your total arrangements booked with Saksham Holidays.
For the services contracted, a minimum deposit of 25% of the total cost is to be paid by you to M/s Saksham Holidays. The deposit is required to hold the booking on confirmed basis.
Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.
During peak season of Christmas and New Year (20 Dec to 05 Jan), Diwali, Long Weekend etc. the complete payment is required to be sent in advance.
Advance payment, as well as any payments thereafter, can be made through Payment Gateway / Wire Transfer to our bank account. The transfer / processing charges levied by the bank need to be deposited in addition to the payment amount. Based on the transactional requirements, advance payments can be made through one of the following methods.
Transacting online with a credit card at Saksham Holidays website is even safer than using a credit card at a gas station as we do not retain your credit card information. You can be assured that Saksham Holidays offers the highest standards of security currently available on the internet so as to ensure that your transaction experience is private, safe and secure. Visa, Master, American express and Diners Cards payments are processed through our online payment gateway systems. Your bank will authorize the card transaction directly without passing any information through us. In a short while, your bank will issue an authorization code and confirmation of completion of transaction.
Bookings cancelled after confirmation and payment of deposit will incur cancellation fees as a percentage of the total booking cost as follows, dependent upon the number of days prior to departure that arrangements are cancelled:
Once you have booked your travel arrangements with us, changes you may wish to make to your booked arrangements after receipt of your deposit will be possible subject to any charges that may be made by our suppliers. Any change that requires an alteration of dates to any booking, including postponement may be treated as a cancellation and our cancellation policy applied depending upon the notice given prior to arrival.
In the event that your arrangements need to be changed as a result of a missed, delayed or cancelled International or domestic airline flight, car or train journey we will provide every assistance to you to make the required changes to your travel arrangements, but you will be responsible for the cost of such changes.
Where your arrangements need to be changed, curtailed or abandoned due to circumstances beyond the control of Saksham Holidays, including but not limited to acts of god, civil commotion, strikes, war, threat of war, terrorist activity either threatened or actual, natural or nuclear disaster and events beyond the reasonable control of Saksham Holidays, we will depending upon whether you are in the country or due to travel, either make alternate arrangements or offer you alternate travel arrangements where available. If such events occur whilst you are already travelling in India the costs of such arrangements will be borne by you. Saksham Holidays is regrettably unable to pay compensation or take responsibility for any costs, losses and liabilities that may result from such events, where they affect the ability of Saksham Holidays to promptly and efficiently deliver its contracted arrangements to you or such events give rise to personal loss, distress, injury etc.
Saksham Holidays do not sell travel insurance and are unable to give advice on insurance policy content or efficacy. It is highly recommended that you purchase travel insurance at the time of your booking with your chosen insurance provider. Saksham Holidays are unable to take responsibility for costs and liabilities that may result from your decision to travel without insurance, or insurance that may not be fully comprehensive for your needs.
It is necessary for you to inform us about any medical condition, dietary requirement or special requirements that may have a significant or material impact on your ability to enjoy your booked arrangements. These should be advised to us at the time of booking and whilst we may be able to accommodate special requests and requirements we cannot be responsible for any loss of enjoyment that may arise from your failure to communicate these issues at the time of booking. Some of the areas in which operate are very remote, with limited medical facilities and as such we reserve the right to refuse a booking where a medical condition may impair your ability to enjoy or fulfil your travel arrangements. Saksham Holidays will not be responsible for any curtailment or amendment to travel arrangements that result from a medical condition either pre-existing or occurring during your travel arrangements.
If you have any dietary requests our team will normally be able to accommodate these but such requests are only our responsibility where we have confirmed to you in writing our ability to fulfil them.